Airtel launches ‘Airtel Home’ to unify bill payments for multiple services

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Telecom service provider Bharti Airtel has launched a digital quad-play platform called Airtel Home. The new platform as a part of its digital innovation program – Project Next.

Considered to be India’s first-of-its-kind platform, it seeks to simplify customer’s experience by bundling multiple Airtel services within home. Airtel Home creates a single family account with a unified interface on My Airtel app.

The initiative is expected to offer hassle-free multiple bill payments through a single bill for all services – home broadband (and fixed line), postpaid mobile and digital TV.

Additionally, users will get up to 10% discount on bill payments based on number of connections bundled together. In a statement, the company said that the Airtel Home users will also get access to premium customer care.

To create an Airtel Home, users must download My Airtel App and click on ‘Airtel Home’ banner. They need to add Airtel home broadband connection as the primary account. Other Airtel connections can be added as add-on accounts.

 The customers will then have to validate added accounts and agree to pay the unified bill of all the accounts.
George Mathen, CEO, Homes, Bharti Airtel said, “Airtel Home is yet another industry first from Airtel and is designed to truly simplify the customer journey. A key feedback we received from customers who use different services from Airtel was, why can’t they have a single bill for everything as managing multiple payment dates is a very cumbersome process. Keeping in mind this feedback, we have launched the Airtel Home platform that is not just convenient but also brings more value to our customers. Further, Airtel is India’s only integrated telecommunications service provider, hence we are uniquely positioned to bring together all our services onto a single digital platform.”
Airtel Home is currently available as a beta version for Airtel home broadband customers in Hyderabad and will be rolled out across the entire country in coming weeks.

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