How to Book Local Train Tickets Online Using the UTS App

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  • TS app is free to download on Android, iPhone, Windows Phone
  • You need to be within 2-km of a station to book paperless tickets
  • You can pay via credit or debit cards, or even UPI

If you live in any city in India that has a suburban train network, such as Chennai, or Mumbai, you know the pain of standing in queue to book tickets. Indian Railways has tried various alternatives to allow people to avoid long queues, but none of these are as convenient as using a smartphone app to book local train tickets. That’s why Indian Railways introduced the UTS app. UTS stands for unreserved ticketing system and will only work for seats that don’t require reservation. You can’t book unreserved seats on outstation trains via the UTS app, but it does the job for local trains.

The UTS app allows you to book two kinds of tickets — paper tickets and paperless. Paper tickets require you to book on the UTS app and then print the ticket via an ATVM (automatic ticket vending machine) which is present in over 1,000 stations in India. On the other hand, paperless tickets, which are available in select cities, can be booked on the UTS app and do not need you to print them.

Things to remember before booking a paperless ticket on the UTS app

There are some things you need to remember before booking tickets on the UTS app.

  • Paperless tickets can be booked in the following cities via the UTS app — Chennai, Delhi, Kolkata, Mumbai, and Secunderabad.
  • You need to be within 2-km of the source station to book paperless tickets. The UTS app needs location access to book tickets.
  • You can’t book paperless tickets when standing on the railway track or when you’re inside a train. This worked for us sometimes because GPS is not entirely accurate, but in most cases the app will not allow you to book a ticket when you’re inside the train.
  • Paperless tickets can be accessed offline. You can show these to the ticket inspector via the UTS app.
  • If your phone’s battery is dead, your ticket booked on the UTS app is useless. So remember to charge your phone before travelling on suburban trains.

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